PC Helps


Overview


Headquarters: Philadelphia, PA
Initial Investment Date: September 2005
GI Role: Lead Investor
Website: www.pchelps.com

Business Description

  • Company: Provides phone-based application support for more than 160 desktop applications
  • Customers: 400 in total, representing more than 4 million knowledge workers
    Principally include Fortune 5000 companies
    High recurring revenue and customer renewals
  • Operations: Time-tested and well-documented policies, procedures and data collection
    Metrics are tracked and managed at each level and within each department
  • Employees: 210
    42 are focused on sales and 142 are focused on consulting